CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION & RETURN POLICY
GENERAL
By placing an order electronically through our website, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable legislation regarding the sale and delivery of purchased products.
Shipping costs are borne by the Buyer.
Each purchased product shall be delivered to the person and/or organization at the address specified by the Buyer within a maximum of 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with any applicable warranty documents and user manuals.
If it becomes impossible to sell the purchased product, the Seller must notify the Buyer in writing within 3 days and refund the total amount within 14 days.
IF THE PRODUCT PRICE IS NOT PAID
If the Buyer does not pay for the product or cancels the payment in bank records, the Seller's obligation to deliver the product ends.
UNAUTHORIZED USE OF CREDIT CARD
If, after delivery, it is determined that the credit card used was fraudulently used by unauthorized persons and the payment is not transferred to the Seller, the Buyer must return the product within 3 days, with shipping costs covered by the Seller.
DELAY DUE TO FORCE MAJEURE
If delivery cannot be completed on time due to unforeseen circumstances (force majeure), the Buyer will be informed. The Buyer may cancel the order, request a replacement product, or wait until the issue is resolved.
If the Buyer cancels:
- Cash payments will be refunded within 14 days.
- Credit card payments will be refunded to the bank within 14 days (processing may take 2–3 weeks depending on the bank).
BUYER’S OBLIGATION TO INSPECT
The Buyer must inspect the product before accepting delivery. Damaged or defective items must not be accepted and must be reported with a courier report.
Once accepted, the product is considered undamaged.
The Buyer must protect the product after delivery. If the right of withdrawal is exercised, the product must not be used and must be returned with the invoice.
RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from the contract within 14 days from the date of delivery without any legal or criminal liability and without providing any reason, provided that the Seller is notified via the contact details below.
SELLER CONTACT INFORMATION FOR WITHDRAWAL
Company: Abi Monel Halı
Address: Döğer Mah. Merkez Sok. No: 4/2 Seydikemer, Muğla
Email: [email protected]
Phone: +90 530 733 97 59
WITHDRAWAL PERIOD
For services, the 14-day period starts from the date the contract is signed.
If the service has started with the consumer’s approval before the withdrawal period ends, the right of withdrawal cannot be exercised.
Costs arising from exercising the withdrawal right are covered by the Seller.
To exercise this right, the Buyer must notify the Seller in writing within 14 days via registered mail, fax, or email, and the product must not have been used.
HOW TO USE THE RIGHT OF WITHDRAWAL
- The invoice of the product must be returned
- If invoiced to a company, a return invoice must be issued
- The product must be returned with its original packaging, accessories, and in undamaged condition
RETURN CONDITIONS
The Seller must refund the total amount within 10 days after receiving the withdrawal notice and must accept the return within 20 days.
If the product loses value due to the Buyer’s fault, the Buyer is responsible for compensating the damage.
If a campaign benefit is lost due to return, the discount amount will be canceled.
PRODUCTS THAT CANNOT BE RETURNED
The right of withdrawal cannot be exercised for:
- Custom-made or personalized products
- Underwear bottoms, swimwear bottoms
- Cosmetic and personal care products
- Single-use items
- Perishable goods
- Products that are unsuitable for return after opening due to hygiene reasons
- Digital content and instantly delivered services
- Software, DVDs, CDs, and similar items if opened
DEFAULT AND LEGAL CONSEQUENCES
If the Buyer defaults on payment made by credit card, they accept to pay interest under their agreement with the bank and be liable to the bank.
The bank may initiate legal proceedings, and all costs and attorney fees will be borne by the Buyer.
PAYMENT AND DELIVERY
You may pay via bank transfer (EFT) to our Ziraat Bank accounts.
You can also pay by credit card through our website with single payment or installment options.
For online payments, the amount will be charged to your credit card at the end of the order process.